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Home > Returns & Exchanges
 
Returns & Exchanges


We gladly accept items with manufacturer defects or that were damaged in transit, with Return Authorization requested within 14 days of original delivery date. Dio Store shall refund you in full or ship a replacement product at our discretion. We will only pay shipping costs for items as mentioned above. Dio Store reserves the right to accept or deny an exchange or return for any reason.


Return/Exchange Policy:

  • Please save the invoice you received with your package. Itís your receipt in case you need to exchange/return your item(s)

  • Exchanges/returns must be initiated within 14 days from receipt of delivery domestic US Or 21 days International. Dio Store items sell quickly, so contact us as soon as possible to make exchanges.

  • Allow 2-4 weeks for processing exchanges/returns.

  • Merchandise cannot be returned/exchanged if washed or worn. ALL products must be 100% complete, packing materials, wrappings, other accessories, documentation must be included and all must be properly packaged to protect against damage in transit.

  • Youíre responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Dio Store is not responsible for lost or damaged packages.

  • Merchandise purchased with a credit card can be exchanged, or refunded only to the original card used to make the purchase.

  • Merchandise purchased using a PayPal.com account or PayPal.com gateway will be exchanged or refunded only to the PayPal account used to make the purchase.

  • All returns/exchanges must be accompanied by their respective Return Authorization(RA). Items returned without an RA number may be refused or returned unprocessed. 

  • Packages received by Dio Store without a proper RA number or return postage included may be considered as abandoned. Dio Store is not responsible for items returned without Return Authorization.

  • Return Authorizations will expire 21 days after date of issue.

  • There is a $5.00 fee required for all none defective exchanges, plus shipping cost back to you. When submitting your Return Authorization(RA) request, a customer service agent will calculate and itemize your fees and shipping costs.

  • Orders that cannot be refunded to the original payment source(credit card, PayPal, etc) will be issued a Store Credit to the Dio Store Account used to make the original purchase.

  • Refunds and credits will be processed as soon as we receive your returned merchandise in our warehouse. Typically, the purchase amount will be restored to your credit card in 1 to 7 business days, depending on your financial institutionís policy regarding credits. If you paid for your purchase with a Dio Store gift card, a new gift card will be sent to you in the amount of the merchandise returned. You will not be reimbursed for your original or return postage unless otherwise noted by Dio Store.


Note: Please be sure to follow these guidelines to avoid any delay or denial of processing your return/exchange. Please help us process you request quickly and efficiently!


Returning or exchanging products? Follow these steps: 

1) Make sure you have your original packing slip or invoice included in your package. You may find this invoice in the email confirmation sent at time of purchase. Also, you may log in to your Dio Store account and under order history you may find your original invoice.(if you placed an order you have a Dio Store account)

2) Contact Dio Store customer service using our direct contact page found Here or email us at diostore@aol.com

3) Specify reason for Return Authorization:
What would you like to do? exchanging one product for another? exchanging size? damaged or defective item? not what you expected? 

4) Please include in your email:
  • Invoice or order number.
  • Email address used for placing this order.
  • Confirm or update your shipping address.


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