| The DIO Store values your patronage and respects your privacy.
The merchant name that will appear on your credit card statement or PayPal statement is: The DIO Store
We accept the following payment types:
Paying by Credit Card:
Please provide the "bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be declined or delayed if we cannot verify the "bill to" information or the information does not match the address information on file. If your credit card is declined during checkout, please verify that you have provided your billing information correctly. Multiple checkout attempts may cause your credit card company to place multiple authorization holds against your credit card's available credit line.
Paying by PayPal:
Once you have chosen Pay Pal, the checkout processes will lead you into your Pay Pal account. Please follow through by logging in and completing the transaction. Failure to do so will keep your order as incomplete
Paying by Check or Money Order
Check or Money Order payment must be received within 7 days of online Domestic US orders, 14 days for International orders or order will be canceled. Checks and Money Orders should be made out to “Niji Entertainment Group, Inc” Orders paid by Check will incur an additional 21 days of processing time before shipping for payment verification. Please mail Checks or Money Orders to:
c/o Niji Entertainment Group, Inc.
Attn: Customer Service
4131 W Vanowen Place
Burbank, CA 91505
Sales Tax Applies Only To Orders Made From California: CURRENT CA TAX: 9.00%
Standard processing time averages one to two business days, but may be as long as 7-10 days. Processing or shipping time may be delayed due to issues with payment authorization, mail blackout days, or availability of product. Offline Payments(checks, money orders) are subject to an additional 21 days processing time. Domestic shipping within the US may average 2-7 days after processing. International shipping may average 6-21 days after processing. DIO Store is not responsible for delays or loss during shipping due to incomplete, incorrect or unsecured addresses. DIO Store complies with all Customs forms and formats in order to insure that your package travels safely. All Customs fees are paid for by the consumer.
For questions or concerns not answered within the Shipping Rates, Returns and Exchanges and Store Policies sections of the website, contact Customer Service:
Please add firstname.lastname@example.org to your address book as Customer Service may contact you via the email address provided during your transaction if more information is needed to process or complete your order.