1. Home
  2. Shipping Policies
International orders are being temporarily suspended due to the ongoing postal service restrictions on international mail.

We are experiencing very long shipping delays, in some cases weeks more than the expected delivery date.

If you already placed an order that is shipping to a country outside of the USA, your order will be processed and shipped to the best of our ability.

Your order will eventually arrive at its destination, or it will be returned to us. If your order is returned to us, we will issue you a refund for the full amount, including shipping. We will also update you via email with any changes.

We feel that a temporary stop to international orders is fairer to our customers than the potential of waiting weeks for a package.

We hope to again ship internationally very soon.

Thank you for your understanding and your support.

Team DIO!

Shipping charges for each order are calculated using a real-time web application based on the weight and size of the box required for safe shipment, as well as the destination and shipping method. After entering the products into the shopping cart, a box is provided to enter the zip code of the "ship to" address to calculate shipping charges.

Standard processing time is 24-48 hours but may be as long as 7-10 days. Processing or shipping time may be delayed due to issues with payment authorization, mail blackout days, or availability of the product. Offline Payments such as checks and money orders are subject to an additional 21 days processing time.

Domestic shipping within the US may average 2-7 days after processing.  

International shipping may average 6-21 days after processing for Priority Mail International®  and 3 to 6 weeks after processing for First-Class Mail International®. Delivery time varies by destination.  

DIO Store is not responsible for delays or loss during shipping due to incomplete, incorrect, or unsecured addresses.  

DIO Store complies with all Customs forms and formats in order to ensure that your package travels safely.  All customs fees are paid for by the consumer.

Sales tax is only collected for shipments within the state of California.
TOP